At Stylas Sewer & Drain, we strive to provide high-quality services and products to our customers. If for any reason you're not satisfied with your purchase or service, we are committed to resolving any issues through our simple and straightforward Return and Refund Policy.
1. Terms of Return
- Returns for products (such as tools, parts, or equipment) must be initiated within 14 days from the date of purchase or delivery.
- Returns for services can be discussed on a case-by-case basis. If a service did not meet your expectations or was not performed correctly, please contact us within 7 days after the service completion for review and possible remediation.
2. State of Return
- For products to be eligible for return, they must be in unopened, unused, and original condition. Any signs of use, installation, or alteration may void the return.
- Services will be reviewed based on the work completed. If there is an issue with the quality of the work performed, our team will assess and determine if the service can be corrected, partially refunded, or redone at no additional cost.
3. Reason for Return
We accept returns or offer refunds for the following reasons:
- Damaged or defective products upon delivery.
- Incorrect products delivered or products that are not as described.
- Services not completed satisfactorily, or failure to resolve the stated issue (for example, ongoing drainage problems after our team has completed the work).
Please provide relevant documentation (such as photos of damage or errors) to help us resolve your case quickly.
4. Process for Return
To initiate a return, please follow these steps:
- Contact Customer Service: Reach out to our support team at [phone number] or via email at [email address].
- Provide Proof: Provide details about your purchase or service, including your order number, the product/service in question, and the issue you are facing.
- Return Authorization: Our customer service team will issue a Return Authorization Number (RAN) if the return is accepted.
- Return Products: For product returns, send the item back to us following the provided instructions. Customers are responsible for shipping costs unless the return is due to our error (e.g., incorrect or damaged items).
5. Refund Process
- Once the returned product or service issue is reviewed and approved, we will process your refund within 5-7 business days.
- Refunds will be issued to the original method of payment (credit card, PayPal, etc.).
- Services that are disputed and refunded may be prorated depending on the scope of work completed and the nature of the issue.
6. Contact Details
For any questions or to initiate a return or refund request, please contact us at:
- Phone: (347) 861-9547
- Email: CEO@Stylas.co
- Business Hours: Monday to Saturday, 9:00 AM – 5:00 PM
We are committed to providing the best customer experience possible. If you need assistance or have any concerns, please don't hesitate to reach out.